This is a formal complaint I sent to Microsoft regarding the delay of my Zune order:
I placed an order (1/17/2008) for a Black Zune 80 with Tattoo and Text on the zuneoriginals.net site. My credit card was charged the following day. I got an order confirmation stating that my Zune would arrive in 5-7 days. I understand there was a “delay” for the Red Zunes although I never got any communication regarding this.
I was informed after many frustrating calls to 1-877-GET-ZUNE and what little information I could gather on the zune.net forum that the delayed Zunes would ship on a first order first serve basis on 2/4/2008. I STILL do not have a shipping confirmation or tracking number. After many days of calling and frustration, NOBODY can give me a tracking number. Only that it SHOULD have shipped. I have compiled a list of IDs from the Zune.net social forum. This is the breakdown:
| ID | Ordered | Received |
| zxo2000 | 15-Jan | NO |
| J iIIian | 16-Jan | NO |
| DruJC | 16-Jan | NO |
| BunnyGlue | 16-Jan | NO |
| WoodyWindy | 16-Jan | NO |
| clc15025 | 16-Jan | NO |
| Delux24Seven | 16-Jan | 7-Feb |
| QueenIce07 | 17-Jan | NO |
| Halogene | 17-Jan | NO |
| pulsetn | 17-Jan | 7-Feb |
| LBrenn | 20-Jan | 7-Feb |
| Jfunkese | 22-Jan | 6-Feb |
| RazielderVampir | 26-Jan | 7-Feb |
| Sparkingling9Souls | 28-Jan | 7-Feb |
| Uhlisuh | 28-Jan | 6-Feb |
I want either a TRACKING number immediately or a reasonable explanation why my Zune has not shipped. This is totally unacceptable for a product that I have already been charged for AND an order I am not able to cancel. Somebody needs to fix this now. I have gotten promises of calls from supervisors and even a promised call from your Critical Response Team (2/6/2008) regarding a tracking number but nothing has happened. WHO IS RESPONSIBLE?
